
It’s November already! Unbelievable.
I had my very first experience with a Norwegian hospital last week and, sadly, it didn’t go very well. This could be a very long story but I’ll try to keep it as brief as possible…. Two years ago, my Norwegian gynecologist discovered what she thought were fibroid tumors in my lady parts. At the beginning of this year, she decided they should come out and she sent a letter requesting an appointment for me at the county hospital in Tønsberg. In September, I finally received notification that I was scheduled to come to the hospital for my surgery on Tuesday morning of last week. The note told me to bring my toothbrush, a robe, and any medication I take regularly. I packed all of that but hoped I would just be able to come home that night after my operation.
No such luck. I arrived at the hospital and was told I would be there all day, “prepping” for my surgery the next day. I would be examined by the surgeons, meet with the anesthesiologist, and basically just hang around. Bummer! I hadn’t anticipated this, didn’t have enough to read, and thought it was a stupid waste of time. Oh well, now I was stuck. I went through my exam and was shown to my room by a nurse’s assistant at around 13.00 (1.00pm). She told me to make myself at home, showed me how to work the TV, said dinner was served at 15.00, and that the anesthesiologist would be in after 16.00 to talk to me. Great. I changed my clothes, got out my Norwegian children’s book, sat down by the window (it was a nice room), and promptly dozed off. I woke up at 15.30, very hungry. Where was my food? Did I miss dinner? Why didn’t anyone wake me?
I should have got up and wandered out to see what was up with the food but I wanted to be in my room when the doctor came by, so I continued to laze around. Nothing happened until some time after 18.30, when a prim, bitchface nurse came in, glided over to my chair, leaned in, shook my hand, and started babbling away på norsk. I must have looked shocked because she abruptly stopped talking, draw back, and asked if I could speak Norwegian. I said yes, I understood her, I just could not believe what she was saying. “Are you telling me to get out, that you need this room and I have to sleep in the hallway?”
“Yes, we have a sick patient who needs your room. Are these your boots?” She was pulling my clothes out of the closet.
“Of course they’re mine. I’ll get them.” She dropped my shoes and moved into the bathroom, picked up my toothbrush and toothpaste, and brought them to me. “And this? Is this your face cream? Did you sleep in the bed? Did you use the bed?”
“No.” I hated her. I grabbed my cream out of her hand, threw it into my bag with the rest of my things, picked up my book, and walked out into the hallway. I was barely out the door before a team of nurses wheeled in a gurney upon which lay a woman who did, indeed, look a bit poorly.
I didn’t know what to do with myself, so I went to the end of the hallway and sat down in a chair, thinking, “This is total bullshit. I’m not sleeping in this hall. What the fuck?” I texted my husband that things were going a bit haywire and he might have to come pick me up. I watched as the nurses slowly streamed out of my old room, all of them looking in my direction but no one making eye contact or stopping to speak to me. Finally, fifteen minutes later, a woman walked over and sat down next me. I think she said was a priest, but I could be wrong; I was kind of upset and didn’t understand everything she was saying. She proceeded to explain that they had to take my room for the sick patient, that I must understand, I’m not sick, just here for an operation, and others must have priority. I tried to explain that I did understand but, geez, this isn’t an emergency room, they invited me here a month ago, they’re the ones who said I had to stay here all night. She said I could choose to go home now and come back the next morning at 7.00. I said no problem, you should have told me this six hours ago.
Okay, so now my story is getting long---sorry. Ending: Husband drove 30 minutes to pick me up, we did the same the next morning at 6.30, I checked back in, complained about how I was treated the day before, laid around all day (no food or water but I did get an IV drip!) until finally, at 15.30, was told the surgeons had got too busy and I would not have my operation after all. I would be rescheduled and could expect a letter in the mail with a new date. At least on this day, the nurses had gone out of their way to communicate with me throughout my stay and I wasn’t surprised by the news of my postponement. For me, no surprises = happy patient. Very simple, actually.
I did get to see my surgeon before I left the hospital to catch the train. He apologized, which I didn’t expect, and said he’d see me when I returned for my operation. I said maybe, he said I must come back. I joked with him that, in America, people can't get into hospitals while, in Norway, everyone can get in but nothing happens. He actually laughed but in an ironic way, since, you know, that’s not really very funny.
When I posted about my experience on Facebook, a lot of my friends in the U.S. commented that this is exactly what they worry about when people talk about socialized medicine. I don’t know what to think, to be honest. I don’t like the way I was treated, and the disorganization among the hospital staff was a tad frightening, but at least I have access to the system, which is more than millions of American can say. People who have had good experiences with hospitals in Norway will think what happened to me is a one-off, and Americans who have good health insurance will say, “What do you expect with government-run health care?”
I think I’ll reserve judgment until I actually do have my operation. I’ll see how it goes and I’ll let you know. I just really do hope that Nurse Bitchface isn’t the one holding my head over a barf bag when I come out from the anesthesia. Because that would truly be an unpleasant surprise.